Outstanding QTS Merchant Service Staff Award 2013


The Outstanding QTS Merchant Service Staff Award was firstly launched by Hong Kong Tourism Board in this year. It aims to recognize the contributions of QTS-accredited merchants’ frontline service staff and promote a culture of service excellence. After the written tests and panel interviews, our sales supervisor of Tsuen Wan outlet, Irene Kwok, was honored sliver award in the category of "Department Store, Home Decorations & Products". Irene said that it was a valuable experience in entering this competition because it provided a platform to exchange the sales experiences with other participants as well as an opportunity to consider the ways of enhancing the service quality in order to bring excellent shopping experience to customers.